After reading some other posts I see that some moderators can look into an issue and raise it as a complaint or shed some light. Appologies for the long bible below. Frustration is building over the length of time to resolve an issue.
From the get go I will highlight any contact with engineers or customerservice agents or BT employees in general has been great cannot fault them even though I have the ongoing temperamental issue the staff are great.
Complaint/Issue - speed reguarly drops down below the stay fast sometimes well below the stay fast. It will bounce back fir periods of time but no matter what is done to fix it keeps doing it. This has been going on for "8 Years" stay fast speed is 26mb common actual speed is below 5mb on fttc multiple engineer visits no resolution clearly a line issue it was even an issue prior to changing back to BT. But yhe issue starting to get to my whits end.
As the issue is temperamental sometimes by the time.an engineer either from BT or open reach comes out the speed is fine. On the phone they will see the speed drop, I think only twice has it been acting up while getting a face to face visit from BT or open reach. I appreciate that I was told as I repeatedly fell below the stay fast guarantee I could leave penalty free however what would that do except leave me with the same issue but new person to pay money for a service to that dont work.
House has been checked by BT and openreach with no issues. Line from house to pole had new end fittings put on and again at the cabinet with no change to the problem. I was hooked up to a new connection at the cabinet, new BT in house wall plug and router with no change.
One of the open reach engineers mentioned I seemed to be connected to a cabinet a fair distance away when there a cabinet closer and a pole in reach to that cabinet. And apparently I had either steel or aluminium phone cables which could also be the problem due to the age and possible degradation.
So my issue is why if there is clearly a line issue is nothing getting done to fix the issue.
I understand fully that open reach has now split from BT so probably makes things even more difficult but surely there should even be compensation from either open reach or BT for the lack of service provided or length if time to fix (i would prefer the issue was fixed than compensation, just to add). I have 5 kids/teens in the house, 26mb is barely enough to support their thirst for online connectivity so 5mb and below is soul destroying. Would rather it cut off fully . I get I can change provider but that's a pointless task for an issue with the line.
