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Message 1 of 4

Ethernet connection dropping every few seconds on Xbox series s

I really regret getting fibre and the **bleep** with it continues.

As a result of lag in the Wi-Fi connection with my Xbox series s I decided to use the Ethernet cable.

it disconnects and reconnects every few seconds which makes it useless. 

I’ve done the usual resets on both the device and the hub. I’ve also cleared the MAC address but still getting the issue

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Message 2 of 4

Re: Ethernet connection dropping every few seconds on Xbox series s

By having fibre connection I assume it is FTTC. if so can you post connection stats from hub - hub manager/advanced settings/technical log/information

Provided you don't have digital voice can you check for line noise by dialling 17070 option 2. Should be silent and best with corded phone



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Message 3 of 4

Re: Ethernet connection dropping every few seconds on Xbox series s

Thanks for the reply. I’ve attached a copy of technical details. 

I have no phone line as such so I can’t do the second thing you advised 

thanks for any help 


Product code:
Hub
Serial number:
+091298+1913000342
Firmware version:
vO.33.00.12274-BT
Firmware updated:
Sun Apr 17 18:48:23 2022
Board version:
R01
GUI version:
1.74 12 11 2020
DSL uptime:
O days,01 Hours45 Mins12 Secs
Data rate:
1000 Mbps / 1000 Mbps
Full Fibre (FTTP)
Mode:
Upstream error
control:
Downstream error
control:
On
Off
Off
Data sent / received: 209.9 MB Uploaded / 4.5 GB
Downloaded
bthomehub@btbroadband.com

channel:
Wireless security:
Wireless mode:
Firewall:
MAC address:
Software variant:
Boot loader:
Smart (Channel36)
WPA2
Mode 1
On
64:CC:22:67:20:41
0.1.7-BT (Thu Nov 30 09:45:22

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Message 4 of 4

Re: Ethernet connection dropping every few seconds on Xbox series s

Try changing the Ethernet cable as the simplest fix is more often than not, the right fix 

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