Extremely Long Outages

[daviesr138]

I'm posting this on behalf of a friend using BT in the Boston area. He is having intermittent outages with BT Broadband and his hub stays on green for hours. Its very intermittent and for the past 2 weeks its been fine and but then it will randomly drop for again. The drops last for hours at a time.

My current guess is a faulty router or a issue remotely as its being forcefully rebooted by "SAAF"?

I will attach a image below from the Smart Hub 2 logs:

[licquorice]

Have they reported the fault to customer services?
0330 1234 150

They could try a factory reset of the hub by pressing the recessed button with a pin for about 20 seconds until the lights flash, but it is possibly a faulty hub.