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daviesr138
Aspiring Contributor

‎02-04-2024 23h05 - edited ‎02-04-2024 23h06

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Message 1 of 2

Extremely Long Outages

I'm posting this on behalf of a friend using BT in the Boston area. He is having intermittent outages with BT Broadband and his hub stays on green for hours. Its very intermittent and for the past 2 weeks its been fine and but then it will randomly drop for again. The drops last for hours at a time.

My current guess is a faulty router or a issue remotely as its being forcefully rebooted by "SAAF"?

I will attach a image below from the Smart Hub 2 logs:
logs.png

image.png

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licquorice
Distinguished Sage
Distinguished Sage

on ‎03-04-2024 8h22

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Message 2 of 2

Re: Extremely Long Outages

Have they reported the fault to customer services?
0330 1234 150

They could try a factory reset of the hub by pressing the recessed button with a pin for about 20 seconds until the lights flash, but it is possibly a faulty hub.

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