Our BB dropped over the weekend - a fault in the area.
I searched for service status on my phone and all I could find was:
https://www.bt.com/help/check-service-status
This requires a landline number. Since not everyone will have a landline number perhaps it should be updated?
Can someone pass to the relevant feature update team?
Good suggestion, although I think they intend you to fault report using the MyBT app or the following page, neither of which require a landline number, just for you to login:
@Anonymous
Perhaps. The trouble these days is there are many ways - web, app - to access your data on a companies account - and they don't all show the same picture/provide the same info. For example, a can setup a future payment using my banks app, but I cannot see future payments in the app - I need to use the browser.
Having done some diagnostics with the HH2, looking at the logs, swapping for another modem/router I'd determined it wasn't a physical problem with the line and therefore may have been a problem in the locality. I just wanted to know if there was a general fault.
My neighbour also asked if there were problems because her router was glowing red. And then she informed me that the street WhatsApp was awash with similar comments.
I don’t disagree, although I also understand the frustration some customers get when pushed down a single digital path if they have an issue.
Having multiple but inconsistent avenues is equally frustrating and if there is one thing BT do really well, it’s being inconsistent! 🤣
Luckily Zen are more enlightened & will accept an area code.