FTTC - Former customer, why am I only being offered very slow speed now?

[TheDragon]

I was a customer at the same address a year or so ago, previously was getting circa 70Mbps, now I'm only being offered 8-16 on the broadband deals page!

Is this a mistake, and if so can it be rectified? 

I'm asking here as due to a disability I'm not able to phone up. Would appreciate someone from BT contacting me

[pippincp]

You are possibly only being offered ADSL as all the VDSL ports in the cabinet have been taken up by other customers since you switched.

Enter your phone number HERE and post the result. Remove phone number before posting. If it doesn't recognise your phone number use the address checker NOT postcode.

[TheDragon]

This is what I get

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low      VDSL Range A (Clean) 

VDSL Range B (Impacted) 

79.6	60	20	19	55.6	Waiting list	Waiting list
77.8	57.9	20	17.1	51.7	Waiting list	Waiting list

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

50

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 17	--	10 to 19.5	Available
Up to 17	Up to 1.5	10 to 19.5	Available
Up to 7.5	--	6.5 to 8	Available
2	--	--	Available
2	--	--	Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 17	--	10 to 19.5	Available	--
Up to 7.5	--	10 to 19.5	Available	--
Up to 2	--	6.5 to 8	Available	--

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

N

FTTP is not available.

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

[Keith_Beddoe · Accepted solution]

It shows waiting list, so there are no free ports available.

[TheDragon]

Ah ok that explains it then. So essentially I'd have to just keep checking to see if someone locally has ended their FTTC connection?

There's one bit that said FTTH not available, and another saying FTTH on demand available - what does the on demand one mean?

Just as desperate to see if there's any way of getting out from Virgin Media whilst at least retaining a decent broadband speed

[rbz5416]

Yes, you just have to check daily for availability. You could sign up to copper in the meantime & upgrade when a slot becomes free.

FTTP on demand means you pay the full cost of installing infrastructure & will run to thousands.

[TheDragon]

Ok that's great, thank you! 👍

Right, definitely not feasible for me 😂