FTTC HALO 2 speed down after Full Fibre rollout

[Pejekim1941]

Hi  this is my first time here and although have read a lot of problems and answers I still don't know why after 4 years of getting download speed above average (70-75Mbs) it is now below average (58-62Mbs) All attempts with BT to obtain an answer have been met with "you are getting the guaranteed minimum " so no investigation, just line tests. This has occurred since the Exchange 

[Pejekim1941]

Hi  this is my first time here and although have read a lot of problems and answers I still don't know why after 4 years of getting download speed above average (70-75Mbs) it is now below average (58-62Mbs) All attempts with BT to obtain an answer have been met with "you are getting the guaranteed minimum " so no investigation, just line tests. This has occurred since the Exchange became Ultrafast at the beginning of December 2021!! Can anybody help?

[imjolly]

what do you mean by this 'has occurred since the exchange'.  FTTP will not affect your |FTTC connection

 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal - will not work if you have DV

enter your phone number and post results  remember to delete number   this won't work if you have DV  https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[Pejekim1941]

Thanks for the quick response.The first post was incomplete and submitted in error and should be deleted which I assume is an administrator privilege. I am aware of the characteristic differences of fibre services and my attempt to inject irony into the issue obviously  failed miserably so will stick to plain speech. It was just a bit coincidental that my problem occurred during the exchange upgrade and the full fibre 2 option  specification fitted almost exactly what I would expect if it had been terminated at the cabinet Apart from mains power outages I have had no  problems with either my landline or internet in the last 20 years. I know,very lucky indeed.

I did the quiet line test last month and again a week ago and it is fine. Since my post I have  been informed that Openreach are investigating as the download speed has dropped below the minimum guarantee so will wait for their report before further exploration

Thanks again