I had to book a manual appointment on the phone with BT, who said they send an email to Openreach and they get in touch with me - since their system won't let me book an engineer.
Just curious as to how long it usually is before Openreach get in touch?
I've rang up asking for an update, but BT say they can't do anything and it's up to Openreach to get in touch with me.
That’s the thing - it was installed correctly. It worked. It was lovely. For about an hour.. then I went to the shops, came home, and there was a red light on the PON indicator on the ONT. Everything was set up correctly internally and externally and then it just… gave up. Obviously something to do with the incoming connection given the PON light is red, so hopefully shouldn’t need property access.
The order was marked as finished and complete before I raised a fault with BT, who said it wasn’t letting them book an engineer (they tried 7 times over 3 phone calls) so they’ve had to file a manual openreach engineer form and Openreach apparently will get in touch with me to book the engineer.
Just a bit of a weird one, since it was working, but then wasn’t when I came home.
Hi, @Shepley123 I'm really sorry to see you're recently installed FTTP broadband is not working. I'll send you a private message so you can contact the moderation team with your details and we'll be happy to help.