FTTP Fibre Team

[Belfast_NI]

Hello,

Could someone please confirm the telephone number of the fibre team.

Noticed today I have a red fault light on the ONT box.

Thanks

[Keith_Beddoe]

Try calling 0330 1234 150 to report the fault.

You can message BT using the "message us" links on the help pages. That is usually effective.

https://www.bt.com/help/contact-bt

[licquorice]

0800 587 4787

[tonysmini018]

Pop up a picture, it could be the BBU needs it’s rechargeable batteries replacing.

[tonysmini018]

If you mean the fault light bottom right then it is the Battery Back Up rechargeable batteries.  It’s no longer supported by Openreach and when they go faulty they usually just remove them. (Unplug the power and plug it straight to the ONT on the RH picture).

If you want to keep the ONT, it lifts out of the box, pop off the cover and replace the AA rechargeable batteries with new ones of at least 2000mah or more, then pop it back in to place.