FTTP Install question

[gaskell1974]

I am in the process of ordering FTTP to the house and the engineer turned up yesterday to fit the main cable and outside box and i've noticed he has attached the main tension cable to the house on the gutter soffitt and not the wall. I tried to get him to move it down but he said that’s the way its done?? surely this is wrong as it needs to be secure to the wall especially with the weather where we live. Has anyone else experiences this?? and who do i get in touch with the get it moved. will it be openreach or my provider?? Any info would be appreciated

[andydenyer]

Your contract is with your provider (who I assume is BT if you are posting in the BT Community Forum*), not Openreach. So you need to contact BT (or whoever your provider is if not BT).

* Unless you're thinking that there is a connection with Openreach, which there isn't any more (and hasn't been since 2018) following an OFCOM requirement to separate the Openreach business from BT (albeit it remains part of the wider BT Group, but operates as a completely separate company).

[chrisjp]

My telephone/broadband copper cable has been attached to the end gable wooden barge board of my house for as long as I've owned it - which is several 10s of years. It's never given any trouble (tempting fate!)

Still, I guess that fibre optic cable might be heavier and put more strain on the fixings, but I'm not sure whether this would cause them to come loose