FTTP Issues

[Dcfc1928]

Hi guys,

Conscious the tech team don't open until 8am. Woke up this morning to a solid orange light on my home hub.

I had fibre 900 installed about 3 weeks ago. I've checked the ONT and all the lights are showing solid green aside from the "alarm" which isn't lit at all. When I switch my router off to reset it, one of the lights goes off until it's booted back up fully again.

I did notice some wireless drops yesterday. When I do the troubleshooting via the "My BT" app, they said there's work being done locally and fault should be resolved within 24hrs. Not sure if this is just saying that or if it would only say it if an MSO/work locally was actually happening etc.

Any ideas/suggestions I can do before the technical team opens at 8? Thanks.

[imjolly]

go to 'help' at top of page and then 'check service in my area'

[Dcfc1928]

Turned out its a build issue.

Ont lights are all fine. Engineer due out on Saturday so will see how that goes.

Out of curiosity, is build/profiles a common issue with FTTP? Is there any way of preventing them in future?

[pippincp]

Build/profile errors are not common at all. They do happen very occasionally though. What makes you think it is a build/profile error?