FTTP Speed?

[paul_elliott1976]

we did have 900m for a few days now this

[licquorice]

You need to call CS

[paul_elliott1976]

yeah, just got a BOT that said all was fine

[NigelB72]

@paul_elliott1976 have you run a speed test via the MyBT app? I'm assuming it's still there because we've not had BT broadband for a while.

[paul_elliott1976]

yes

[NigelB72]

Ahh ok. Something definitely not right if that's reporting the same slow speeds as it runs a speed test to the hub. Unfortunately, you'll need persevere with CS and try and speak to an actual human. I have no idea how to get around the automated systems unfortunately.

[paul_elliott1976]

Could my laptop be the issue perhaps? How can i tell what max speeds it can take?

[iniltous]

Haven’t you tried with other devices ? .

Your laptop could ( for example ) only have a 100Mb Ethernet adapter , which will never be able to use the speed the 900Mb the FTTP connection provides , how old is the laptop ? if it’s getting on a bit , then that could well be the issue 

[licquorice]

Possible, if your network card is only a 10/100M card rather than a GbE card.