Fiber profile incorrect?

[Mc_Donnie]

My contract was up for renewal and I got offered Fiber 2 for a good deal over Fiber1. I don’t think I have the profile changed over to fiber2 as my speeds will not connect over 55mb. 
Can you please advice? 

 

 

[imjolly]

Have you tried phoning CS 150 and get them to check bearing in mind even though you move to fibre 2 your increase in speed will just be a few mb as you max attainable is only 61mb and actual is normally less than that

[Mc_Donnie]

Hi, I have phone CS and was told I was at the max attainable speed and it is because the cabinet is busy. I understand if that was the case but never going over 55mb to me is still fiber1 

[licquorice]

They were giving you a load of tosh. The speed from the cabinet is not dependent on whether it is 'busy' or not.

CS are totally clueless.

[imjolly]

Can you enter your phone number and post results so we can see what speed range is estimated for your line   I find it strange if restricted to fibre 1 you  still cannot get the normal fibre 1 max of 55mb

https://www.broadbandchecker.btwholesale.com/#/ADSL

[Mc_Donnie]

I can’t search by number as I got put on a digital line when I re-contracted. I have posted searching by post code but this shows lower than what I get. 

 I have restarted my router and does show max connection of 55mb 

 

[imjolly]

Post code is least accurate so can you try your address and post results but certainly looks like fibre 1 restriction.  

[imjolly]

I have asked the mods to check to see if still set on fibre 1 and they will post here.  As I said any speed increase will only be a few mb due to your distance from the cabinet 

[Mc_Donnie]

I understand, thank you. 

[JohnC2]

Hi @Mc_Donnie, sorry that you seem to have your broadband capped at 55Mb. 

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to ensure you're not capped incorrectly.

Cheers

John