Unfortunately it’s a question that’s difficult if not impossible for anyone outside that particular function with either BT or Openreach to answer , it seems odd to me , especially with faults , that the first point of of reference is always Openreach , even with faults that with the most basic first level diagnosis, indicates that the problem is almost certainly nothing to do with OR , but OR are tasked to check anyway, and they waste their own time and add delay by making an unnecessary visit ,( although your case isn’t the baser example of this ) in many cases simply to pass the fault onto the appropriate group or maybe even a separate company , that probably should have been the initial response by the CP .
I don’t it unreasonable in these cases for OR to close the fault , if it’s not a fault on the OR side , but on the CP side it should remain open , just moved to the correct location, this may well be the case here , OR have closed the fault as it’s not an OR issue , but another group still have the report as ongoing, hopefully its not the case that OR closing the fault , means the CP thinks the issue is resolved, that would needs someone intimately involved in process to comment.
IMHO, it’s Ofcom are responsible for the somewhat ridiculous way the various elements involved have to communicate with each other , so as Openreach are not seem to have any special relationship with any particular CP .
All you can do ( I suspect ) is to try and get confirmation that the fault is still active and being dealt with .
