Fibre 2 minimum speed

[borderline]

I got an email from BT saying I'm paying the standard price. They offer me Fibre 2, 74mb download speed (34mbps guaranteed and 20 mbps upload) for a few pound less of what I pay now. I'm already on Fibre 2, the only difference is that my package says 72Mbps guarantee.

if I took the new offer, will it be times I will have well under 72mbps since it says 34mbps  guaranteed?

[licquorice]

Offers don't change the laws of physics.

[WSH]

Are you sure that is not an offer to upgrade to Fibre 2 on Full Fibre?

If it is, the speed on Full Fibre is much more reliable.  If the package says 74, 74 is almost certainly what'll get, all the time.

It sounds very much like my initial offer when I upgraded from Part Fibre (FTTC/VDSL) to Full Fibre (FTTP).

[borderline]

no, it says 'All plans shown use Part-fibre technology'
I can't have full fibre, landlord said they don't want holes in the building .
I can't risk to go to down to 34mbps , I work from home and I need the speed

[borderline]

@ licquorice meaning ?

[licquorice]

Meaning the speed you get is governed by the laws of physics not some abitrary offer.

What you get now is what you will get whatever you do.

[iniltous]

I’d check how your service is currently working , it’s possible, that if your Fibre 2 is suffering from a line fault , not sufficient to stop it working completely but reducing your speed from it’s usual 70-80Mb (and 72Mb minimum speed guarantee) to (for arguments sake ) 40Mb , then when they come to offer a renewal it’s based on your lines actual performance (rather than it’s previous performance or geographic location calculation) , so the MSG is 32Mb ….fix the line  problem, the speed goes back up to 70-80Mb and the MSG follows to 72Mb .

If you do a speed test and your speed is fine , ( getting what you would normally expect 70-80Mb) then BT don’t slow the line down to match the ‘incorrect’  MSG of 32Mb , you continue to get the speeds you always got …., it’s possible for you to have a problem that needs fixing , 40Mb instead of the usual 80Mb without you realising it .

Another way to establish if you have an issue is look at your router connection statistics, in particular the line sync rate  and maximum attainable speed .

[borderline]

I think the speed is fine.. the speed test shows

DOWNLOAD Mbps

74.46

UPLOAD Mbps

15.39

[iniltous]

In which case the MSG seems to just be an error , but it’s pretty irrelevant, your speed won’t change if you renew just because the MSG is wrong (although it’s weird that it is wrong ) 34Mb  is more in line with what you’d expect if you had or were looking at BT Essential broadband which is 40Mb .
The only potential issue is if you took the deal on offer and 34Mb was recorded as the minimum, if you had a fault in the future that reduced your speed from 74Mb to (for arguments sake ) 50Mb , you could have a problem getting the fault accepted as the speed is still above that  inaccurate MSG of 34Mb  and they could say the speed is above the minimum so no problem , even though it’s much less than  you were getting , but it’s very unlikely to ever be an issue .
You can always call or look at the website for your address and check what the current MSG is or would be (if you were a new customer first example) perhaps that will show 72Mb and it’s only that email that’s wrong .

[borderline]

when I look at the BT site if I was a new customer , under my address only gives me Full Fibre deals, and yes there is one 74mbps with 34mbps guaranteed

the link BT directly sent me only shows Part Fibre deals with the 74mbps with 34mbps guaranteed, plus 2 Halos also at 34mbps guaranteed.