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Jayd95
Beginner
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Message 1 of 2

Fibre 900 Not upgraded correctly

So I Upgraded my fibre from 500mb which I had no issues with to fibre 900 the upgrade date came and went and I’m still stuck with speeds of 500mb down and 70mb up I have tried contacting BT 5 times with no solution they say according to their tests I am getting 900 mb but the speed test using my deco M9 and the BT home hub both show the same Fibre 500 speeds as before, this is using an Ethernet cable to a modern laptop so shouldn’t be any trouble there

 

can anyone provide some explanation

thanks

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Fibre 900 Not upgraded correctly

Are you phoning the FTTP TEAM 08005874787 for assistance?



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