Fibre switch from copper, now getting slower speeds after digital switchover.

[poshsimon]

Unfortunately, as I said, the Fibre 1 has a minimum of 25mbps, so it's seems it's software control. 

The line test on the router responds with no error/problems.

[WSH]

The thing to remember with that line test is that if the fault is intermittent, and doesn't occur during the test, it thinks everything is fine.

It could be a screw up with the profile/settings etc.  Either way, it'll still need reporting.

[poshsimon]

Thanks.
I think what i'll do is to buy another BT modem/router from ebay and set that to the factory default for the purposes of the fault-finding exercise. That way I won't need to mess about with my own configuration, and reconfiguration. I might need to borrow a laptop that has an ethernet port to save running cables to the next floor where the PC sits. Unless you know of an adaptor for a PC with ethernet to USB.

[licquorice]

This doesn't make sense, full fibre is not rate adaptive like copper, you get the full speed all the time. The 25M you keep referring to is only relevant with copper.

[imjolly]

@poshsimon 

did you try running test of fast.com and see what speed you get?

[poshsimon]

@licquorice The 25mb I mention is what it says on BT's site for Fibre 1. I agree, it doesn't make sense, and that's why i raised the question.

[poshsimon]

@imjolly Yes, but only on WiFi as I explained I don't have a PC anywhere near the modem/router. Currently, 41mbps, and last night 25mbps

Note: I do realise that WiFi may not be accurate for many reasons, but it's a helpful guide.

[imjolly]

Only real test is Ethernet bearing in mind speeds quoted by BT are connection speed not download speed to deviice

[pddco]

@poshsimon  Rather than using fast.com, why not use the MyBT app on your phone.

Click on ‘Your Products’ then ‘Broadband’ then ‘Speedtest’.

That way you’ll check the speed to the hub and then the WiFi speed to your mobile.

That’s the easiest way to see if it’s a WiFi or a service issue. Provided the cat 5 cable (ideally one with 8 wires terminated at each end for greater than 100Mbps) to your PC is sound, it should match the speed to the hub. And likewise your WiFi connection through the mobile  near the hub should match too.. 

If the hub speed is wrong then report it as a fault. And as has been said previously, check the ONT lights as well. 

Why go through the palaver of sourcing another hub.. Just seems to be making life difficult…. 

[poshsimon]

Thanks, I didn't know about the MyBT App. I'll give it a go.