Fibre with BT Halo 3

[Paulus47]

Hi, Openreach are coming in 13 days to "migrate" us from BT Halo 3 to Fibre with Halo 3 (which I am told will be Full Fibre). 

When I look at my order details, all it says under "Equipment" is "C to P Welcome Package" (whatever that is).

I have a BT Smart Hub 6 with just the 4 yellow sockets which, I understand, is not suitable as it does not possess a red Wan socket. I have had no conformation that I will be receiving a replacement Hub.

Is there any way I can find out, preferably without wating with a phone pressed to my ear for 30 minutes plus? Can I chase this up online or is there an email I can send to someone?

Thanks.    

[garybs29]

The "welcome package" is the different cable for the FTTP connection which will connect to one of the ethernet ports on the hub that the engineer will convert to a WAN port

[Paulus47 · Accepted solution]

Many thanks for your reply. I didn't realise they could do that.

[imjolly]

@Paulus47 

if you go to hub manager 192.168.1.254 then advanced settings then technical log if you scroll down is there a heading for FTTP which you can toggle on which will make ethernet port 4 a WAN port for FTTP

[Paulus47]

OK, thank you.

[chrisjp]

It's actually possible that your Hub6 (I don't think it was called a Smarthub) won't have the ability to have one of its ports converted to a WAN port. Although some Hub6s had this ability, this was normally identified by a red marker above one of the yellow ports.
If yours doesn't have this, BT will probably supply you with a Smarthub 2 or maybe a Smarthub 3 before the migration to FTTP takes place.
The "C to P" welcome pack is just shorthand for FTTC to FTTP.

[Paulus47]

Thank you for all that. I obviously don't know what equipment I have! 

At first I just couldn't identify the Hub. Typing 192.168.1.254 into the address bar doesn't seem to work - I tried three different browsers. Eventually I found a page that described in some detail the characteristics of the various Hubs. 

To cut a long story short, it seems what I have now is in fact a Smart Hub 2. Only this and Smart Hub 3 apparently have digital voice - and I do. 

I know I used to have a Hub 6 (Smart or otherwise), but I have obviously been upgraded. 

I should therefore be all right to have Full Fibre installed.

Thanks to all who replied.