I had my connection that was from the green cabinet in the street upgrade to Full Fibre today. The 900 package.
The engineer was nice friendly etc so no issues there. After a few hours the install was done. Did a speed test I got 910 / 110 which is the advertised speeds. The thing is after approximately 1hr of watching BBC iplayer the entire thing dies. no broadband at all. The openreach ONT on the wall has a red LOS light now it was green before and the PON light is no longer lit.
I rang one of BTs numbers and an openreach engineer is coming out tomorrow. But fresh installs that are 1hr or less old shouldnt fail. My Previous connection from the cabinet on the street has been flawless for years in comparison absolutely zero downtime.
The Engineer has visited today. he checked all the splices , he has done them again. He said they were really good splices and shouldnt of required doing again. Still a LOS light illuminated. He made some calls and it turns out the connection had been toggled to OFF at BT's end. As to why he couldnt explain it.
hopefully this is not going to be a frequent problem. Bt offer a stay fast guarantee. perhaps you now need a minimum stay connected guarantee and not randomly switch off brand new installs.
Just done a speedtest and its working as advertised again.
Hi @Map3st3r,
Thank you for posting back to update the thread.
It hasn't been a great start to your Fibre 900 service but I'm glad the engineer was able to help you get reconnected.
Thanks,
Paddy
