Full Fibre 900 Speed Issues

[pmatth]

Hi all,

I've had full fibre 900 installed for one week now, and speeds achieved are way below what they should be.

Typically I see ~90Mbs download and 80Mbps upload.

Wired connection is no better than wifi. 

The home hub did have a significant period without being switched off (more than three days). In the last day or so, it's been restarted a few times following use of the Troubleshooting Tool. This says there's no issue with the speed to the hub.

I have an engineer visit booked for one week's time, but if I can sort something out before then so much the better.

Thanks in advance.

Paul.

[imjolly]

What speeds do you get here fast.com

You can also try the MYBT app

[pmatth]

Thanks for the response.

I just got 99Mbps on wifi using fast.com.

The My BT app tells me that the spped to the hub is 897Mb download and 112Mb upload; but doesn't say what it is to the device.

[JonMace]

No real point in saying the speeds you are getting from WiFi, there are too many variables that have nothing to do with the ISP 

[pmatth]

Fair point. It's approximately the same using ethernet.

[licquorice]

Silly question, does your device have GbE ports or just 10/100 ports?

[pmatth]

Not at all a silly question as it prompted me to expand my knowledge a bit. So, I confirm the device does have GbE, but maybe it could still be limiting the speed due to hardware issues (as it is quite an old laptop)?

[JonMace]

is the laptop connected directly to the SH2? Or are you using any switches powerline adaptors etc?

[pmatth]

Yes, direct connection, and for a test all other devices disconnected.

Still sees a max speed of approx 200Mbps.

[licquorice]

To rule out the hub being the bottleneck, connect the laptop directly to the ONT and make a direct PPPoE connection from the laptop. See https://www.tp-link.com/uk/support/faq/921/  if you are unsure how to do that.

Username is bthomehub@btbroadband.com

Password is BT