when was your installation? have you tried factory reset of SH2 by pressing recessed button on back and holding 20/30secs until lights flash?
are you testing with ethernet cable direct to your pc on fast.com? 35mb is unusual as stuck problems usually 20 or 50mb
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
