Have recently had full fibre 900 installed. The upload speed is perfect (110mbps) but I'm only getting 500mbps on download speed.
Could someone assist with this. I've posted below my hub stats;
Thanks in advance.
can you try running test on https://fast.com/ and post results need to use ethernet connection
if you try again and get same result the phone FTTP TEAM 08005874787 as look like on 500mb down speed
I've contacted customer service and they said the connection is still within the 5-10 day settling period. Is this still valid for an FTTP connection as i thought it was only valid for FTTC/ADSL connections to have a settling-in period for the speed.
I'll try the fibre team later on and see if they can run tests as the customer service advisor I spoke to couldn't run a speed test due to the connection being so new.
FTTP should be right speed from start - apart from some have up speed at 50mb for first couple of days I would phone FTTP TEAM
not FTTP - good to go from install