Full Fibre 900- download speed issue

[dombullion]

Morning all,

Have recently had full fibre 900 installed. The upload speed is perfect (110mbps) but I'm only getting 500mbps on download speed. 

Could someone assist with this. I've posted below my hub stats;

Product code:Hub

Serial number:+091300+2216005566

Firmware version:v0.35.01.06093-BT

Firmware updated:Thu Sep 1 11:51:55 2022

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:0 days,08 Hours46 Mins50 Secs

Data rate:1000 Mbps / 1000 Mbps

Full Fibre (FTTP) Mode:On

Upstream error control:Off

Downstream error control:Off

Data sent / received:473.9 MB Uploaded / 3.2 GB Downloaded

Broadband username:bthomehub@btbroadband.com

Public Wi-fi status:Activated

Thanks in advance. 

[imjolly]

can you try running test on  https://fast.com/  and post results  need to use ethernet connection

[dombullion]

Download speed is 499mbps

Upload speed: 110mbps

[imjolly]

if you try again and get same result the phone FTTP TEAM 08005874787 as look like on 500mb down speed

[iniltous]

As far as I know , only the profile used with 110Mb upload is the 900Mb product, if your profile had been incorrectly set up as 500Mb your upload would be 75Mb, not 110Mb.
It’s possible you are on a busy PON , try at a quieter time , or you have a fault ( although it would be a strange one ) , use the BTw FTTP speed checker and post the results…if using third party speed checkers post the results from several of them not just one.

[dombullion]

Hi all,

I've contacted customer service and they said the connection is still within the 5-10 day settling period. Is this still valid for an FTTP connection as i thought it was only valid for FTTC/ADSL connections to have a settling-in period for the speed. 

I'll try the fibre team later on and see if they can run tests as the customer service advisor I spoke to couldn't run a speed test due to the connection being so new. 

[imjolly]

FTTP should be right speed from start - apart from some have up speed at 50mb for first couple of days  I would phone FTTP TEAM

[dombullion]

Do they not have a settling in period?

[imjolly]

not FTTP - good to go from install

[dombullion]

OK- I've tried the FTTP number you provided but it just takes me to the main menu.

What can I say to them as I have been fobbed off by customer service who ran tests and said there's no fault found.