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Message 1 of 8

Full Fibre install tomorrow - equipment not delivered

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I've got fibre broadband booked tomorrow but haven't received any of the equipment - the tracking hasn't update from the following since last Thursday...

This item is on its way to Royal Mail.
The sender has advised they've despatched your item to us.

 

Should I just let the engineer call anyway - will they have a spare SmartHub or whatever they need?  I'm loathe to change the appointment as I'm then away for a while.

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Message 2 of 8

Re: Full Fibre install tomorrow - equipment not delivered

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Royal Mail were on strike last thursday  so may have caused delay in delivery of SH2

are you an existing BT Broadband customer upgrading and if so do you have an existing SH2?



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Message 3 of 8

Re: Full Fibre install tomorrow - equipment not delivered

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No - we're being upgraded from copper to fibre so have one of the older hubs
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Message 4 of 8

Re: Full Fibre install tomorrow - equipment not delivered

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The engineer can still install the fibre connection and can test it with his equipment. He doesn't need a hub to do so.

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Message 5 of 8

Re: Full Fibre install tomorrow - equipment not delivered

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Just spoke to BT.  SmartHub is delayed by Royal Mail strike but on its way.  They are adamant to let the engineer visit go ahead as planned (postponing would cause weeks of delay) and say that the fibre modem can be connected to my existing Home Hub 4 temporarily via the WAN port.  Fingers crossed!

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Message 6 of 8

Re: Full Fibre install tomorrow - equipment not delivered

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As long as your hub4 has a red wan port, you can use that fine, just won't have Digital Voice

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Message 7 of 8

Re: Full Fibre install tomorrow - equipment not delivered

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Thanks.  Phew.  Not worried about Digital Voice until the SH2 turns up, as long as I can work.  

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Message 8 of 8

Re: Full Fibre install tomorrow - equipment not delivered

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@licquorice  The hub 4 has an RJ45 1Gb WAN interface.

 

hub 4.jpg