I suppose the OP could confirm if the tech on the repair task actually climbed the pole or not (and confirm it is indeed overhead service ) if the tech never climbed , it was probably laziness or a misunderstanding , especially if the customer indicated this was tied up with a separate FTTP migration at the same address , so the tech assumed the customer would explore an IP telephony solution on the broadband service that exists.
As stated it’s still a UW problem to get OR to return , and TBH , the fault report , even if incorrectly closed by the tech should still exist , a robotic test of the line should indicate the line is still disconnected ( no socket detected on the line ) which results in the report being resurrected, but I wouldn’t rely on that and contact UW again, and at the next visit insist on the wire being replaced.
On the off chance the tech did actually climb the pole , and suggested the way to proceed was because this UW ‘line’ wasn’t actually available at the pole top , may suggest this isn’t just a case of replacing a missing dropwire otherwise they would have done that , but my suspicion is that they didn’t climb .
