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leeea12345
Aspiring Contributor

on ‎21-09-2022 1h01

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Message 1 of 2

Had los light for an hour then, came on, is there a fault ?

Hi all, had the los light come on the bt ont , and lost service for around an hour . It came back on, for a few minutes then router seemed to reboot , smart hub2 , and all seems to be working again . Am just wondering if it is something i should report to bt as a fault . or could it just have a been a slight issue at bt end  and was resolved and not to waste any ones time to report it ?.

Thank you 

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Koda
Aspiring Contributor

on ‎21-09-2022 7h57

268 Views
Message 2 of 2

Re: Had los light for an hour then, came on, is there a fault ?

It's not worth reporting a fault if you're already back online now.

You should only report something if you are actively offline at the time, or if there is an obvious fault where you're suffering frequent disconnections, latency spikes, low speeds etc. 

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