cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,379 Views
Message 1 of 9

How do get an Openreach engineer to have a look at my property before I order

Go to solution

Hi guys!

Before I can order my upgrade to full fibre I need to know how the engineer will fit the cable. At the moment my ADSL line comes in from the, second floor. That where my office and IT equiment is. But we also got a pole in the backs where all the neigbours have their full fibre connections coming from. Having said that, other neighbours more up on the street have theres from the front.
Is it possible to get this checked first with an Openreach engineer before I order? I don't wnat to drill holes through the house ....

Thanks, Tom

0 Ratings
Reply
8 REPLIES 8
1,326 Views
Message 2 of 9

Re: How do get an Openreach engineer to have a look at my property before I order

Go to solution

How does your existing phone cable enter your home as fibre normally follows the same route. If close neighbours are fed from pole then I would expect yours to be likewise

You would need to place an order and when openreach engineer came to fit then you can see whether he can fit it as you would like but if not acceptable then you can cancel the order



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
1,279 Views
Message 3 of 9

Re: How do get an Openreach engineer to have a look at my property before I order

Go to solution

To answer your question bluntly…..

You Don’t.

Openreach don’t offer Internal Surveys for FTTP.

You can only order it and when the Installer shows up they’ll discuss with you how it’ll be installed and that’s it.

If you decide on the day you don’t want them to go ahead then you can cancel the order.

1,274 Views
Message 4 of 9

Re: How do get an Openreach engineer to have a look at my property before I order

Go to solution

Hi @thomas_e I would recommend having a look at your properties status on broadbandchecker.btwholesale whether it will be simple or complex.

You can also change your mind when the engineer gets there and you discuss what's going to happen. 

0 Ratings
Reply
1,259 Views
Message 5 of 9

Re: How do get an Openreach engineer to have a look at my property before I order

Go to solution

The Simple or Complex Part only refers to the External Build part, i.e. if it requires a Dig, Hoist, etc.

It has no bearing on the installation at the house end, be it on the outside or inside.

0 Ratings
Reply
1,257 Views
Message 6 of 9

Re: How do get an Openreach engineer to have a look at my property before I order

Go to solution

Oh ok - I stand corrected then, thanks. 

You can still cancel though pretty sure. 

0 Ratings
Reply
1,139 Views
Message 7 of 9

Re: How do get an Openreach engineer to have a look at my property before I order

Go to solution

If I cancel the order on the day when the engineer is here, my "old" internet connection and contract will still be active? So I won't lock myslef out ....

Cheers

0 Ratings
Reply
1,106 Views
Message 8 of 9

Re: How do get an Openreach engineer to have a look at my property before I order

Go to solution

I’d say there’s a 50/50 chance it’ll go off regardless…

0 Ratings
Reply
1,011 Views
Message 9 of 9

Re: How do get an Openreach engineer to have a look at my property before I order

Go to solution

That's what I am afraid of ... can't risk having no internet.
So will have to stick with my copper line. At least now it runs full speed, must be the only one left on copper in my area 😄

0 Ratings
Reply