Hello, we recently had some house work done and the builders have stupidly and unnecessarily decided to un-clip the external black FTTP cable from the wall. They have refused to clip the cable back to the wall, as they've said we need to contact BT/Openreach to get them to arrange an engineer to come and fix it.
Our service still works, but I am concerned the tension on the cable could cause it to break or snap as it enters the property.
I have tried calling 0800 587 4787, 0330 1234 150 and 0800 783 1401 and I cannot get through to a human on any of the options that sound even vaguely relevant.
