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tman
Beginner

on ‎07-11-2022 12h42

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Message 1 of 3

How to get a fault fixed? I can't get through to anybody, every time.

Hello, 

 

So the telegraph pole has been down for 9 days now, I got through to BT once, they keep sending messages that it will be fixed, but miss the day every time. Now I have messages to say that it is fixed... but the telegraph pole lays untouched on the floor... 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎07-11-2022 13h03

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Message 2 of 3

Re: How to get a fault fixed? I can't get through to anybody, every time.

you can try contacting openreach and report the pole down

https://www.openreach.co.uk/orpg/home/submitFeedbackLoggedInUser.do



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gg30340
Distinguished Sage
Distinguished Sage

on ‎07-11-2022 13h06

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Message 3 of 3

Re: How to get a fault fixed? I can't get through to anybody, every time.

If BT are your Broadband provider, you are correct to report any faults to them however it is Openreach who are responsible for the poles.

You can report the damage to Openreach directly.

Report damage, vandalism or a health & safety issue | Openreach

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