How to get the caller ID from the VoIP system

[Naouflgayed]

Hi,
I have C# software which is installed in windows 10 computer and this computer is connected to internet modem and also I have BT telephone device is connected to the internet modem too (it is cloud phone it is connected to broadband modem), the phone device works fine and it shows the called ID on its screen.
What I want is to integrate my software to show the caller ID number on the computer software, there must be a way to sniff the caller ID from the broadband device s,.

anyone knows how to obtain the caller ID number from the broadband modem and view it on the computer via a software?

Regards

[imjolly]

Are you a BT broadband customer?  What modem are you using for VOIP ?

[Naouflgayed]

I am a software company owner based in the UK we provide EPOS software to restaurants and take aways shops we have over 500 shops who uses our services.

All our customers have the traditional telephone wall socket where the caller ID device ( like CTI Comet USB is a Caller ID) is connected to it and this caller Id it connected to the EPOS computer to show the caller phone number.

Recently many shops switched to the Cloud telephone from BT and the traditional wall socket it no longer is used.

BT gave the shop new broadband router and a telephone which is connected tot he router and this causes issues for the shop owner because their caller ID device can not be connected the new cloud system and therefore the phone number does not show up on the computer screen.

I need your help to for how to fix this issue and please guide how to obtain the caller ID number from this cloud telephone system or from the broadband and display it on the computer screen.

Regards

[imjolly · Accepted solution]

This is a residential forum you need to try business forum

https://business.forums.bt.com/