Hub constantly dropping

[pippincp]

You haven't got FTTP if it is not going to be available until 2026. I suspect FTTC is what you have.

System uptime only says how long the power has been connected and not your actual connection. I suspect you have an intermittant connection due to a fault on the line which needs investigating by an Openreach engineer.

Posting the full stats you accessed earlier (advanced settings/technical log) would show that.

[colinandrew]

No i didnt restart the hub, but it dropped out three times that morning. When the master socket was moved  they re routed the  original cable.

[colinandrew]

Quick update, i contacted BT today regarding the problem and was told the service provided could have been disrupted by the electricians who rewired the room and moved the master socket which they shouldnt have done. I have another engineer booked for Tuesday but this time they say they are sending me a network engineer instead of a home engineer, If i need to move the master socket i need to contact them for a socket move engineer. I was also tole i could get fibre halo 3 for an extra £5 a month that would give me better speeds, im reluctant as i still have this disconnection issue, agent said he cold guarantee fibre halo 3 with all new equipment set up for me would definately sort this disconnection problem, did sound like a sales pitch to me as i still have the same cable coming into the home through the same socket, not wanting to pay more for more of the same im holding fire, any ideas about this?

[imjolly]

wait until openreach visit on tuesday and then think about any changes if openreach still cannot fix problem

[rbz5416]

There are so many variables it's hard to know where to start. I'd suggest that you start keeping a log of every disconnection. Time, whether the hub lights changed & whether after it comes back, the System & Network up times are the same or not.

It's not clear what the relevance of the TV is unless you were watching a subscription or IP channel & that continued to play. If that's the case then also include what happens to the TV each time you get a drop.

If the Network & System up times always match, I'd suspect a power supply issue rather than a line fault. That could be anything from a poorly wired socket, faulty AC adapter or the Hub itself.

As @imjolly says, do nothing other than keeping the log of events & see what Tuesday brings.

[daisymike]

This has just happened for me again, this is the log information if anyone can suggest a fix ?

15:35:36, 16 Dec.

Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

15:35:36, 16 Dec.

Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

15:35:36, 16 Dec.

Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

15:35:35, 16 Dec.

Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

15:35:35, 16 Dec.

Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT

15:34:53, 16 Dec.

CWMP: HDM socket closed successfully.

15:34:53, 16 Dec.

CWMP: HTTP authentication success from pbthdm.x.x.x

15:34:53, 16 Dec.

CWMP: HDM socket opened successfully.

15:34:53, 16 Dec.

CWMP: session completed successfully

15:34:53, 16 Dec.

CWMP: HDM socket closed successfully.

15:34:53, 16 Dec.

CWMP: HTTP authentication success from pbthdm.x.x.x

15:34:53, 16 Dec.

CWMP: HDM socket opened successfully.

15:34:52, 16 Dec.

CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username

15:34:52, 16 Dec.

CWMP: HTTP authentication Fail from pbthdm.x.x.x

15:34:52, 16 Dec.

CWMP: HDM socket opened successfully.

15:34:52, 16 Dec.

CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username

15:34:51, 16 Dec.

CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 4 VALUE CHANGE

15:34:51, 16 Dec.

CWMP: Initializing transaction for event code 4 VALUE CHANGE

15:33:43, 16 Dec.

NTP synchronization success

15:33:43, 16 Dec.

NTP Server: ntp.homehub.btopenworld.com

15:33:35, 16 Dec.

LTE Modem owl_tx_lte_set_rate_shaper_script command sent

15:33:34, 16 Dec.

LTE Modem owl_tx_lte_set_rate_shaper_script command sent

15:33:32, 16 Dec.

WAN Sensing Auto sensing Complete, interface selected

WAN IPv6 Global unicast prefix / length: 2a00:23c4:c412:1f00::/56

15:33:28, 16 Dec.

WAN IPv6 Global unicast address allocated: 2a00:23c4:c412:1f00::1/64

15:33:28, 16 Dec.

WAN DHCPv6 events: BOUND

15:33:28, 16 Dec.

NTP synchronization start

15:33:27, 16 Dec.

WAN DHCPv6 events: INIT

15:33:27, 16 Dec.

DSL Link Up: Down Rate=78178kbps, Up Rate=20000kbps; SNR Margin Down=6.3dB, Up=9.5dB

15:33:27, 16 Dec.

WAN Sensing Auto sensing Complete, interface selected

15:33:27, 16 Dec.

WAN Sensing Auto sensing Running

15:33:27, 16 Dec.

Success - secondary DNS servers

15:33:27, 16 Dec.

Success - primary DNS servers

15:33:27, 16 Dec.

WAN connection WAN2_INTERNET_PTM connected

15:33:26, 16 Dec.

PPP: IPCP up

15:33:26, 16 Dec.

PPP IPCP Receive Configuration ACK

15:33:26, 16 Dec.

PPP IPV6CP Receive Configuration ACK

15:33:26, 16 Dec.

PPP IPCP Send Configuration Request

15:33:26, 16 Dec.

PPP IPCP Receive Configuration NAK

15:33:26, 16 Dec.

PPP IPCP Send Configuration ACK

15:33:26, 16 Dec.

PPP IPCP Receive Configuration Request

15:33:26, 16 Dec.

PPP IPV6CP Send Configuration ACK

15:33:26, 16 Dec.

PPP IPV6CP Receive Configuration Request

15:33:26, 16 Dec.

PPP IPV6CP Send Configuration Request

15:33:26, 16 Dec.

PPP IPCP Send Configuration Request

15:33:26, 16 Dec.

PPP: CHAP authentication succeeded

15:33:26, 16 Dec.

PPP CHAP Receive success : authentication successful

Selected:

All

Time and date

Message

15:33:25, 16 Dec.

PPP: LCP up

15:33:25, 16 Dec.

PPP LCP Receive Configuration ACK

15:33:25, 16 Dec.

PPP LCP Send Configuration ACK

15:33:25, 16 Dec.

PPP LCP Receive Configuration Request

15:33:25, 16 Dec.

PPP LCP Send Configuration Request

15:33:25, 16 Dec.

PPP: Received PADS

15:33:25, 16 Dec.

PPP: Sending PADR

15:33:25, 16 Dec.

PPP: Received PADO

15:33:25, 16 Dec.

PPP: Sending PADI

15:33:20, 16 Dec.

PPP: Starting PPP daemon

15:33:19, 16 Dec.

WAN Auto-sensing detected port DSL WAN

15:33:01, 16 Dec.

admin timeout from 192.168.1.69

15:32:56, 16 Dec.

SIP WAN DOWN

15:32:47, 16 Dec.

SIP WAN DOWN

15:32:47, 16 Dec.

WAN Sensing Auto sensing Complete, interface selected

15:32:47, 16 Dec.

WAN Sensing Auto sensing Running

15:32:45, 16 Dec.

WAN Sensing Auto sensing Complete, interface selected

15:32:45, 16 Dec.

WAN Sensing Auto sensing Running

15:32:45, 16 Dec.

WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

15:32:44, 16 Dec.

PPP: Stopped PPP daemon(0,1,5)

15:32:44, 16 Dec.

PPP LCP Send Termination Request (User request)

15:32:44, 16 Dec.

PPP: IPCP down

15:32:44, 16 Dec.

PPP: LCP down

15:32:44, 16 Dec.

DSL Link Down: duration was 526585 seconds

15:32:41, 16 Dec.

Receive a DHCP request

15:32:40, 16 Dec.

WHW INFO A station (SmartHub2)IF[5G](0C:8E:29:7E:14:62):STA(0E:AD:DD:A7:60:75)(Legacy Device) join WHW infrastructure

15:32:40, 16 Dec.

WHW INFO A station STA(0E:AD:DD:A7:60:75) leave WHW infrastructure