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Message 11 of 29

Re: I have moved to 900MB but still suck with the speed around 500MB download

Upgraded to BT Halo 3+ but download Speed only approx 100Mb/s  why !!??

Checking my speed using  '' Broadband Speed Check ''  - I get only  94Mb/s 

How do I get the 900Mb/s ? - I'm led to believe this will increase over a few days as the system learns the ropes so to speak   

Is this 900Mb/s speed only up to Openreach  Modem (ONT) which is the Fibre/Copper interface  Box 

Please help to clarify...joe 

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Message 12 of 29

Re: I have moved to 900MB but still suck with the speed around 500MB download

You should get up to 900mb on a fast PC with a 1Gb Ethernet connection, wired directly to an Ethernet port on the Smart Hub 2. Wireless connections will be much slower.

The full bandwidth is intended to be shared by multiple devices, not just one connected device.

 

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Message 13 of 29

Re: I have moved to 900MB but still suck with the speed around 500MB download

Thanks Keith for the reply
I am contracted to '' Halo3+ with Smart Hub 2 '' installed yesterday so I'm definitely on a learning curve
Should I see a download speed of ~900Mb/s or approaching this value using the ' Broadband Speed Check ' tool or is there a better one ...joe
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Message 14 of 29

Re: I have moved to 900MB but still suck with the speed around 500MB download

Other forum members with FTTP, would be in a better position to advise on the best test. I think fast.com has been mentioned in the past. The device you are using to measure the speed, has to be of high specification.

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Message 15 of 29

Re: I have moved to 900MB but still suck with the speed around 500MB download

 Can you do a quick check to see the link speed of your ethernet adapter please?

 

The fact you're topping out at 94 leads me to believe your adapter is only running at 100 mb/s or the device in question does not have a gigabit lan adapter.

 

If you're on Windows 10 -

 

Right click the ethernet icon in the bottom corner

Click on "Open Network & Internet Settings"

Click on "Change Adapter options"

Right click on your Ethernet adapter and click on "Status"

 

If you see the following then your PC should be able to receive the full 900 mb/s .  

johnhorton88_0-1648663507534.png

 

If it says 100 mb/s then either your ethernet adapter is incorrectly configured, doesn't support gigabit or your ethernet cable may be bad.

 

 

 

In response to "You should get up to 900mb on a fast PC with a 1Gb Ethernet connection"

 

Any PC with a gigabit capable lan adapter and a decent quality 5e+ cable will get it.

 

 

 

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Message 16 of 29

Re: I have moved to 900MB but still suck with the speed around 500MB download

First at all, if you have Halo 3+, that DON’T automatically meant as you need to have FullFibre 900 package.

 

You could even have Full Fibre Package and on top of it Halo 3+. Technically speaking, any “Full Fibre” Package is able to get “ad-on” Halo 3 or Halo 3+.

 

If you have FF900 package with Halo 3+, this will means, as your speed might be guaranteed at between OpenReach Exchange, and your Super Hub 2/ONT only. BT will never guarantee any speed in your own home network setup at all.

If you have PC/Laptop capable of 1Gbps LAN connection and had at least 5E category cable (both red and yellow coming with BT SH2 are 5E), you should be ok. Of course cat 6 UTP LAN cable is even better, whilst offering better shielding and therefore bandwidth capable.

Very important info is, as whilst BT SmartHub 2 has all LAN ports 1 Gbps capable, this MUST to be. Case also with ALL your cables, and LAN adapters, switches, etc.  Only then you could take maximum from it.

If any of network part will be at any point configured, of physically not able to deliver 1 Gbps, but only 100 Mbps, you will end up with maximum of 100 Mbps.

And this is only valid for hard wired LAN.

 

At moment, we starting talking about WiFi part, there is no particular way to benefit from Full Fibre 900 package with actual BT Smart Hub 2 at any given moment.

BT SH2 is in theory AC1733 MU-MIMO wireless access point on 5 GHz band.

That “in theory” is alpha and omega of problem here…

If you will be at absolutely remote site, where there is no any further interference on 5 GHz or 2,4 GHz basic Wifi bands, you are in luck. Of course, if that will not interfere with any electric appliance at home even.

But in normal setup, your neighbour will have more likely some sort of Wifi, and another one as well. Company cross the road will have another WiFi AP. All this will contribute to interference.

Whilst BT SH2 essentially use only 3 channels on 2.4 GHz and 3 channels on 5 GHz (even choosing it “smart”) you are in great chance to clash with your neighbours Wifi and compete about bandwidth for yourself.

Plus, your WiFi will be only such quick, as is speed of your slowest WiFi device connected.

For example, if you have WiFi bulbs, Wifi sockets, or even older Amazon Alexa, or Google Nest, they will be probably not able to fully use WiFi AC mode, but more likely only N or even some of them G (2.4 GHz only) mode. This will further contribute to your trouble to get maximum speed and bandwidth over the wifi.

Is good practice, designed these “slower and less hungry” devices to use only 2.4 GHz band, to avoid throttling your 5 GHz with slow device.

But here is problem, as BT SH2 has no chance to split 2.4 and 5 GHZ with different SSID names. For this you will more likely need aftermarket router instead or behind.

 

Also, if you even will be able split devices by your choice between 2.4 and 5 GHz wifi bands, you are again competing about channel with other APs.

And on top of it, you mobile phone will be most likely able to use MU-MIMO just in 2x2 mode, whilst some of Apple devices will be able to use fully 3x3 which BT SH2 is capable.

Means, as even BT SH2 is in theory AC1733, your mobile phone will have physical link capability, say 866 Mbps only.

Good for FF900 package one say, isn’t it? Better then nothing 🙂

MAC/Wifi overhead on IPV4 will eat another 15-20 percents and on IPV6 even up to 35 percents from it.

And here we go… Interference, WiFi device capabilities, physical link speed, MAC/WiFi overhead and you will find out, as you most certainly NEVER will see more then 550-600 Mbps over the wifi, doesn’t matter what.

Most of the time you will see speeds about 350-450 Mbps over the wifi, on your most faster devices.

Nothing you can do with it, as long as there is BT SH2. Maybe expected BT SuperHub 3 which is expected to be AX (newest Wifi standard) and even Wifi 6 device, with better technical capabilities will see use of FF900 Better.

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Message 17 of 29

Re: I have moved to 900MB but still suck with the speed around 500MB download

Same here. Cheap offer to upgrade from 500 to 900. Now, at the hub, the Speedtest link sent from BT gave a 900 mbps!! (really BT?) but beyond that,  on WiFi, according to Ookla I now have a best speed of 430 download which has reduced,  as it was 500 on 500. Same for Mac.  The upload speed improved from 80 to 110. Contacted BT who gave me a **bleep** and bull story of it depends on how many devices etc, sorry  yawn yawn. I was in Qatar earlier in the year and my Mac and IPhone became super heroes on WiFi with speeds over 2000 yes 2000 mbps. And these speeds were apparent in every net visit. Lightning fast downloads and so on. So back to BT.  Are they conning us? Absolutely. Shame on them.  Fortunately  I’m within 14 days so  I’ve requested a refund and a return to my previous plan which was every bit as good for less money. 

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Message 18 of 29

Re: I have moved to 900MB but still suck with the speed around 500MB download

Much the same as yourself. Signed up for 900 from 500 thinking download speeds would be better. 

The speed to the Hub is 900 mbps but the wifi output from it cannot cope with that and maxes out around 500mbps. Upload is around 112, up from 75 on my original so that is a genuine improvement

Must be the Hub 2 that's at fault because the router in Qatar, pumped out over 1.5 gbps to wifi without effort. Man at BT tried to give me some BS about the 900 mbps being aimed at multiple users at once!  Bottom line is, unless you want a wired connection, who wants one of those?,  the present BT equipment is not up to delivering Gigabit speed over wifi. And that was a dealbreaker for me. Asked to go back to 500.

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Message 19 of 29

Re: I have moved to 900MB but still suck with the speed around 500MB download

SmartHub 2 WiFi is  only WiFi 5: https://www.businessdirect.bt.com/products/bt-smart-hub-2-097683-DYNK.html#specifications

It is AC2200 802.11ac. 866mbps may be the theoretical maximum on 40MHz 5GHz channels but due to TCP/IP overhead, encryption, interference, contention and various other factors the real world throughput maximum is usually only a bit better than half that. 500mbps really is the best you can expect - more likely 450 mbps, and the more devices you have connected the worse it will get.

So, try and make sure you are using 5GHz if your device has the ability to select bands, and consider getting repeater discs if there are parts of your house that have poorer reception.

You can of course get faster Wi-Fi 6 and 7 devices now - if ultimate Wi-Fi speed is important to you consider buying a better mesh Wi-Fi system.

BT will not be updating their routers for domestic customers as the focus is on moving people to EE which gives its customers better equipment than BT now.

 

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Message 20 of 29

Re: I have moved to 900MB but still suck with the speed around 500MB down

Ye it’s still 

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