I did try the live chat to resolve this but not available,
I want to order Fibre 900 as it is showing as available. If I use the "Help me choose" I get the option of Broadband Customer or not a BT Customer. I have one phone line with BT, but this is not an option. I want to keep the phone line and number, and get Fibre 900 so does anyone know if i will lose my phone line as the form says?
I know the FAQs on this forum say i will not lose my landline and it will not be affected but is there an option to say yes I want a phone line with the Fibre900 then port my BT phone number? I must not lose the number as i have had it for over 20 years!
Thanks in advance...
If FTTP is available then try FTTP TEAM and see if they can help you are you having to move to digital voice? 08005874787
Thank you for this, there is no need at the moment to move to digital voice and hopefully there will be no interruption to the PSTN already installed. I will call that number tomorrow as I guess they are not there now! But there is this dire warning as shown below:
"Broadband without a landline: important information about your package
@simonster Thanks for posting and welcome to the community.
You can keep your number and upgrade to Fibre 900, you can toggle on or off the option to have a landline or not at the top of the order webpage. As you already have a line with BT you need to log in to MyBT using this link, you'll be able to place an order for Fibre 900 with the option to keep your number.