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RobbieMac
Moderator
Moderator

on ‎04-08-2022 15h54

372 Views
Message 21 of 22

Re: I want to cancel, my internet is terrible.

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Thanks for taking the time to chat with me today @DMRose

Sorry for all the problems.  I'll be managing your complaint moving forward and you'll hear from me again on Tuesday.  I have also sent you that private message as agreed.

All the best,

Robbie

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RobbieMac
Moderator
Moderator

on ‎09-08-2022 11h16

291 Views
Message 22 of 22

Re: I want to cancel, my internet is terrible.

Go to solution

Hi @DMRose

Thank you for taking the time to chat with me again this morning.

I'm sorry for the service problems you had.  Your broadband was in a banded profile at 2Mbps due to a lot of instability on your line.  The engineer that visited yesterday identified a fault with the cable on the distribution side of the network.  This is fixed and I am really pleased that your broadband is performing well now.  Your connection speed is now 32.5Mbps which is good for your line parameters and all looks stable too.

Everything else we talked about today has been sorted out also and you'll receive an email confirming the changes I have made this morning.

I'll go ahead and close this off today but if you do need help in future you know where we are.

Thanks,

Robbie

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