Infinity 2 FTTC Very Slow Peak Hours

[DanielS]

Hi @agmsturdy,

I have picked this up for you.

I am running a few tests against your connection so you may notice some interruption.

As soon as I have all of my results back, I'll get in touch.

Thanks
DanielS

[agmsturdy]

Broadband unusable over the weekend, hub constantly dropping out and rebooting.

Digital voice phone calls cut off midstream.

Connection speed to hub down below 2Mb

And to cap it all an EMail informing me of a 14% price increase. Two weeks now and speeds seem to be slowing further.

Service has never been as bad as slow as this since FTTP connection in 2015, usually running around 60Mbs download and 20 Mbs upload.Something has changed between our house and the cabinet! 

Thanks to all on the team and other members for your ongoing help.

 

[DavidM]

Hi @agmsturdy and thanks for the post.

I'm sorry you're still having problems. I can see @DanielS has placed an order to get this sorted which is due to close off tomorrow. Dan will follow up after that.

Cheers

David

[agmsturdy]

Thanks David,

I am just a little confused as I have received a text message this morning telling me that the fault has been fixed and is now being closed.

I telephoned the number on the text, BT office Darlington and they tell me that they have no records of any engineer visit and that all the tests they have done show that there is not a problem with the line the speeds are fine and it must be something in the house!!!

Eventually the gentleman managed to retrieve an App test result from last night (as shown above) but does not seem to be able to correctly interpret what it is reporting e.i speed to the hub and not wi-fi usage afterwards!

Asking if I am watching 4k TV etc as there are a number of devices connected to the hub via Ethernet, I don't think so when I am only receiving 2Mbs to the hub

I shall wait to see what happens tomorrow.

Best Regards

Andrew

[licquorice]

The mods are on the case, just leave it to them and ignore any other communication.

[agmsturdy]

Will do, many thanks for your help and advice.

[DanielS]

Hi @agmsturdy,

I'll be checking the order tomorrow to make sure all completes. I've done it directly with our suppliers so it's not something that's seen on your account without them checking my notes.

I will make sure that I do everything possible to help you. If these orders don't help, I'll be in touch with the team that specialist team that I briefly touched on with you.

Thanks
DanielS