Install Issues - has this happened to you?

[Nroo376]

Hi, looking for some advice, or to see has a similar  situation happened to anyone else.

Currently about to completr renovating our home, and contacted BT to setup our broadband- there was a previous connection to the house and the cables it turns out are sitting on the roof.  An openreach engineer attended last Wednesday and advised us of this and said he'd be back Thurs/ Fri to complete this due to the different works that needed done.  No one attended and then I got a text to contact BT to be advised our whole order had been cancelled and needed re done? Then we're advised our connection has now been assessed as not requiring an engineer to attend, but we do.  All they could do was add a note to the account to be picked up by openreach. 

Any one had similar experiences? Apart from keep ringing them daily to chase this up I'm not sure where to go.  Many thanks in advance 

[WSH]

Are you trying to get full fibre put in?

That cable over the roof will be copper.  (While it can be delivered via poles, as I understand it, fibre is too delicate to just run it over the roof).

[licquorice]

There seems to be a complete myth that fibre cable is delicate, it isn't. The fibre itself is delicate but once coated, surrounded by Kevlar and sheathed it is pretty robust.

You would never run any cable over a roof, fibre or copper.

[WSH]

Yes, I'm going by what others have posted but I would imagine the actual cable used is reinforced to protect it when being pulled through, if nothing else.

Actually I've lived in a house where Sky did it with their satellite cables but that's Sky for you.

[Nroo376]

Hi,

Thank you both for the replies, much appreciated.

To be honest I was under the impression the previous connection was fibre, it is fibre we want installed for the new connection.  The people that lived there moved next door and BT came out to install cables for that new connection, so not sure what was done at that time.

[tonysmini018]

When you say they moved next door, did they have a new house built and moved?

are your addresses similar in name/number?

[Nroo376]

Hello,

It was an existing house, but with no previous Internet connection so needed the cables brought up to the property. The property numbers are very similar- there is just an "A" in the difference.

I've since had contact from openreach saying an engineer needs to come to assess what needs done, which I thought was what the previous engineer had already done last week