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Message 1 of 6

Intermittent connection and speed

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Hi 

I have been having issues both with speed (below guaranteed upload speed)  and intermittent drop of broadband/wifi. 
I still have a phone line (not sure if you do) and I have crackling on the line which also impacts broadband. I am now on engineer number 5 due tomorrow to try and resolve. I would raise this as a technical fault via My BT app or phone as they will check remotely and send out an engineer to check out your setup. Hope this helps 

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Message 2 of 6

Intermittent connection and speed

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UPDATE
Not sure if you have had a resolution to your problem. The Engineer visit resulted in a new line being installed, (previous engineers had replaced the master socket and a new hub was sent. Cabinet was checked and remedial works undertaken during previous engineer visits). As there was crackling on the line the problem was outside the house. No crackling on the line and speeds good and no more drop out.

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Message 3 of 6

Re: Intermittent connection and speed

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Glad to hear you got yours sorted!

To be honest I haven’t had any issues with the actual speed, it’s literally just the spontaneous cutting out. I haven’t noticed it happen much recently though to be honest, so maybe it was a temporary issue.

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Message 4 of 6

Re: Intermittent connection and speed

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okay well I’m back obviously my response yesterday jinxed me I’m sure 😞. Today noticed speeds appeared slow which was confirmed by speed check 9mbps download. Phone had very loud crackling. Given the engineer transferred to a new line last Thursday  with no joints with another new master bt socket, clearly there is an issue on the network somewhere. This has been confirmed when reporting it to BT. engineer no 6 booked for later this week. So far this is issue has taken at least 30+ hours of waiting around let alone the time engineers are on site. This is starting to grind!!!! 

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Message 5 of 6

Re: Intermittent connection and speed

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Crackling on the line is not a sign of a network issue but a problem with your line, possibly a high resistance fault or water ingress. The last engineer mat have switched to to a different pair but that doesn't mean a new line. Your current line has 2 pairs, only one is used for connnection.

Make sure engineer 6 knows about the crackling on the line and hope he is dilligent enough to find the joint that is causing the problem. Every joint betweeen you and the cabinet needs checking until the offending one is found.

Checking the line for noise was always the first thing we'd ask someone with connection problem to do before the advent of Digital voice and broadband only contracts, it is by fat the biggest cause of problems and has nothing to do with the broadband network [as a whole]. It is a problem with your connection to the network.

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Message 6 of 6

Re: Intermittent connection and speed

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Thank you for this advice. Very helpful. I will keep you posted. 👍

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