Internet down overnight

[Jacqui3]

For the second time in a week I have logged on for work at 05:50, only to find I have no internet connection and then about 06:15 the internet comes back on. This means I have lost a £30 bonus for time keeping two weeks on the trot, once the internet is back the system shows no internet problems.

Surely if work is being undertaken in the area which will affect the internet over night we should be notified in advance ?

[Keith_Beddoe · Accepted solution]

@Jacqui3 

Welcome to this user forum for BT Retail phone and broadband customers.

Planned Engineering Works (PEWs) often takes place early morning, but only BT Business customers would normally be advised in advance.

https://www.bt.com/help/check-service-status

Zen have a page which list all current and past recent faults, and PEWs that affect the Openreach network.

https://status.zen.co.uk/broadband/

You may be able to find your outage, if you know when it was.

Do not use your phone number in that form, as it will not be recognised.

See 

25/05/2023 23:00

26/05/2023 06:00

PW612470835

Also tomorrow and the 30th May.

Quite a few coming up, so you will need to see if your area code is affected.