Internet outage and atrocious customer service

[rbz5416]

Assuming you're on copper & not full fibre, do you have an old router kicking around to try? Just in case the line fault is fictitious.

[Keith_Beddoe]

Oh, and your service status tracker... could be useful(?)

@Nengwe 

You do realise that this is just a customer to customer forum only, and everyone here are just customers? The only BT employees are the forum moderators.

[Nengwe]

I'm on FullFibre with a red LoS indicator on all the time. Have tried swapping my UniFi gateway out for the BT hub to no avail. Extremely confident this issue lies outside my house.

[Nengwe]

@Keith_Beddoe I didn't. But I do now!

[licquorice]

LOS is loss of signal, i.e no light into the ONT.

Do any of your neighbours have the same indication, if so it would indicate a problem with the whole PON.