Issues with Fibre/FTTC at my property

[Samsamsam]

Hi all,

I’ve just moved to a new house and upon moving in am being told that I can only get 3-7mb/s internet when previously I was under the impression I could get fibre. The person I spoke with on the phone said this was as our exchange/cabinet was full and that Openreach had no plans to extend so basically we’re a bit screwed. I did a bit of research and used the BT broadband checker but have absolutely no idea what it means. Is anyone able to translate or even just offer and advice? Thanks in advance!

Exchange TULSE HILL is served by Cabinet 30

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean) 
VDSL Range B (Impacted) 

80	79	20	19	74	Available	Available	--
80	79	20	19	74	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

50

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in JumperWBC ADSL 2+ADSL MaxWBC Fixed Rate

Up to 14	--	12.5 to 15	Available	--
--	--	--	--	--
2	--	--	Available	--

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 14	--	12.5 to 15	Available	--
--	--		Available	--
Up to 2	--	--	Available	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

80

20

2023-05-05

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

Y

--

--

03-05-2023

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

N

FTTP is not available.

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

[iniltous]

That shows FTTC is available and the predicted speed is excellent, ( 80/20), what’s more the observed speed on the 5th May ( 4 days ago ) was 80Mb down/20Mb up , so the max FTTC will provide….presumably you used a phone number with the checker to get the results you posted , was it your own phone number ?, if it were , you are already on FTTC and must be pretty close to the cabinet as you cannot go any faster with FTTC .

Its entirely possible that if someone is already on FTTC and enquires about alternatives, (and FTTP isn’t available) then the ‘only’ alternative is exchange based ADSL which according to the same checker return is around 14Mb download 

[Samsamsam]

Thanks for the response.

I actually used the phone number for the place next door (a takeaway) as we do not have a phone line yet (or I do not know the number anyway), so I didn’t know how to get our details. Whenever I try and sign up for fibre though I am just told that it is not available - is it safe then to assume that our property can access fibre, it is just that the cabinet/exchange is full?

[imjolly]

try using your address which will give more accurate result than an existing customer. 

https://www.broadbandchecker.btwholesale.com/#/ADSL

[Samsamsam]

Thanks imjolly - have searched on the address and can see the below, which I'm guessing suggests we are on a 'Waiting List' or i.e., the cabinet is full. Would our only option then be to keep an eye on this and hope someone moves out and we can jump in and use their port?

Exchange TULSE HILL is served by Cabinet 30

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low      VDSL Range A (Clean) 

VDSL Range B (Impacted) 

80	77.4	20	19	72.2	Waiting list	Waiting list
80	76.8	20	19	70.4	Waiting list	Waiting list

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

50

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC Fixed Rate

Up to 4	--	2.5 to 6.5	Available
2	--	--	Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability DateWBC SOADSL 2+SOADSL Fixed Rate

Up to 4	--	2.5 to 6.5	Available
Up to 2	--		Available

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

N

FTTP is not available.

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

[imjolly · Accepted solution]

yes

it says waiting list but there is no actual list just a matter of keep checking and when you see available then phone ISP and place order

[Samsamsam]

Thanks for your help - much appreciated!

[pippincp]

It is possible the previous tennant was on FTTC and their move/cancellation hasn't permiated through the system.