cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Witton90
Aspiring Contributor
539 Views
Message 1 of 17

Joke of a company slow upload speed fttp

Go to solution

Joke of a company , led to believe I would receive 110 upload speed to then only receive 50 then all there answer is it states in your contract min guarantee 10mb upload , stay clear over priced to other competitors shame I’m still within contract,,,!

0 Ratings
Reply
16 REPLIES 16
imjolly
Distinguished Sage
Distinguished Sage
530 Views
Message 2 of 17

Re: Joke of a company slow upload speed fttp

Go to solution

Is this a new fibre 900 connection?  If so there are numerous posts like yours and your upload speed  takes a couple of days to get to correct speed.  If connection more than 3/4 then post back and we can see if mods can help you get correct speed



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Witton90
Aspiring Contributor
524 Views
Message 3 of 17

Re: Joke of a company slow upload speed fttp

Go to solution

Had fttp 900 halo 3 since April just noticed lower upload speed, can’t trust any companies now all the same 

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
516 Views
Message 4 of 17

Re: Joke of a company slow upload speed fttp

Go to solution

If been like that since April then you need help so have asked mods for assistance  they will post here



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Witton90
Aspiring Contributor
507 Views
Message 5 of 17

Re: Joke of a company slow upload speed fttp

Go to solution

Spoke to fttp tech team well within your agreed speeds Which upload min is 50mb upload, which is understandable but I know those speeds can be achieved there just throttling it 

0 Ratings
Reply
garybs29
Recognised Expert
489 Views
Message 6 of 17

Re: Joke of a company slow upload speed fttp

Go to solution

@Witton90wrote:

 just throttling it 


There it is, BT don't throttle anything

Hopefully the mods will be able to resolve this for you

0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
486 Views
Message 7 of 17

Re: Joke of a company slow upload speed fttp

Go to solution

Sigh, nobody is throttling anything. The hub needs a remote config change which enables the increased speed. This normally happens after a couple of days but sometimes gets stuck and requires manual intervention. The mods will sort it.

Had you taken a few moments to look through the countless other posts on the forum with the same issue, you would have realised this.

0 Ratings
Reply
DanielS
Moderator
Moderator
465 Views
Message 8 of 17

Re: Joke of a company slow upload speed fttp

Go to solution

Hi @Witton90,

Welcome to our Community.

I am sorry that you haven't been able to get the help that you need after trying. I've sent you a private message so my team can pick this up and find out what we can do to help you.

Thanks
DanielS

0 Ratings
Reply
Witton90
Aspiring Contributor
440 Views
Message 9 of 17

Re: Joke of a company slow upload speed fttp

Go to solution

Sorry don’t know how it works throttling or stuck at speeds as lower package same thing 

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
437 Views
Message 10 of 17

Re: Joke of a company slow upload speed fttp

Go to solution

Although the result is the same - lower speed - throttling Is intentional whereas a config problem is not intentional and only happens to some hubs.  Surprised it has taken you so long to notice the config problem.  Have you replied to the mod private message so you can get config file updated?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply