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freddie5
Aspiring Expert
260 Views
Message 11 of 22

Re: Line stats

I will have to look later, is there a filter i can put in place in the log to bring up the disconnects??

Like WAN, PPoE or TR69 for example??

Thanks for your continued help.

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imjolly
Distinguished Sage
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Message 12 of 22

Re: Line stats

if you filter logs 'WAN'  that should show disconnects and restarts



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freddie5
Aspiring Expert
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Message 13 of 22

Re: Line stats

I think this is what your referring to??

04:22:53, 13 Jul. dsl:VDSL Link Down: duration was 1294694 seconds

05:31:16, 13 Jul. dsl:VDSL Link Down: duration was 4081 seconds

06:52:53, 15 Jul. dsl:VDSL Link Down: duration was 177676 seconds

11:54:37, 15 Jul. dsl:VDSL Link Down: duration was 18082 seconds

02:26:18, 16 Jul. dsl:VDSL Link Down: duration was 52193 seconds

03:06:50, 16 Jul. dsl:VDSL Link Down: duration was 2410 seconds

03:19:34, 16 Jul. dsl:VDSL Link Down: duration was 742 seconds

03:41:33, 16 Jul. dsl:VDSL Link Down: duration was 1296 seconds

03:56:37, 16 Jul. dsl:VDSL Link Down: duration was 861 seconds

04:04:40, 16 Jul. dsl:VDSL Link Down: duration was 460 seconds

04:19:51, 16 Jul. dsl:VDSL Link Down: duration was 889 seconds

04:39:56, 16 Jul. dsl:VDSL Link Down: duration was 1182 seconds

04:59:11, 16 Jul. dsl:VDSL Link Down: duration was 1133 seconds

05:31:12, 16 Jul. dsl:VDSL Link Down: duration was 1898 seconds

05:44:20, 16 Jul.dsl:VDSL Link Down: duration was 766 seconds

06:01:42, 16 Jul. dsl:VDSL Link Down: duration was 1019 seconds

06:09:47, 16 Jul. dsl:VDSL Link Down: duration was 462 seconds

06:31:54, 16 Jul. dsl:VDSL Link Down: duration was 1305 seconds

06:42:17, 16 Jul. dsl:VDSL Link Down: duration was 600 seconds

07:29:20, 16 Jul. dsl:VDSL Link Down: duration was 2800 seconds

07:48:51, 16 Jul. dsl:VDSL Link Down: duration was 1144 seconds

08:21:10, 16 Jul. dsl:VDSL Link Down: duration was 1916 seconds

08:49:29, 16 Jul. dsl:VDSL Link Down: duration was 1676 seconds

02:24:40, 17 Jul. dsl:VDSL Link Down: duration was 63290 seconds

08:02:25, 17 Jul. dsl:VDSL Link Down: duration was 20243 seconds

19:31:44, 18 Jul. dsl:VDSL Link Down: duration was 127738 seconds (this was me i think when i realised my speed was about 7.5Mbps so decided to do a reboot)

 

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freddie5
Aspiring Expert
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Message 14 of 22

Re: Line stats

Screenshot 2022-07-19 at 14-22-17 Information.png

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imjolly
Distinguished Sage
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Message 15 of 22

Re: Line stats

that looks like 19 disconnections on the 16/7 in space of 6hrs

there is a problem with your connection and more likely your line



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freddie5
Aspiring Expert
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Message 16 of 22

Re: Line stats

Whats the best way of getting this sorted as i feel talking to BT on the phone all they'll do is run a few checks and say all is fine??

Is there no one on here who can step in and help, as im sure ive had help before off a mod??

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imjolly
Distinguished Sage
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Message 17 of 22

Re: Line stats

report a phone fault to 151 and explain you have had 19 drops in connection in just a few hours



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freddie5
Aspiring Expert
171 Views
Message 18 of 22

Re: Line stats

I have an engineer coming this afternoon, BT sent me a text message saying that they had seen me doing speed checks and line tests online and there was indeed a fault and then text me available appointment times.

Still dropping connection according to my hub stats, although the phone "chirp" has stopped (whilst im at home anyway).

Thanks for your help, ill report back later just in case anyones interested.

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freddie5
Aspiring Expert
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Message 19 of 22

Re: Line stats

So, a really helpful engineer came and diagnosed the problem to a faulty master socket.

He moved the position of the master socket and rewired it all, including my home phone extension, and have to say, its a million times neater then the original fitting by an Openreach sub contractor.

Funny thing is the stats are no different to before except no disconnections or random chirps from the home phone.

Speed is about 4Mbps down too??

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imjolly
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Message 20 of 22

Re: Line stats

sounds like a big improvement in connection at least now stable.  can you post current hub stats



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