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Message 1 of 13

Lost Router

I have no router, I don't know what's happened to it and my phone is broken so I can't call BT.

How will I go about getting a new box?

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Message 2 of 13

Re: Lost Router

Buy one from eBay

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Message 3 of 13

Re: Lost Router

If you have "lost" it you will need to buy a new one. They are often sold on ebay or you can get one from the BT Shop

BT Shop | Laptops, TVs, Tablets, Whole Home Wi-Fi & Phones

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Message 4 of 13

Re: Lost Router

@Thomas11 

Welcome to this user forum for BT Retail phone and broadband customers.

Are you a current BT Retail customer? If so, what broadband package do you have and which BT Home hub have you lost?

How is it possible that you have lost the home hub if it was connected to your phone line?

 

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Message 5 of 13

Re: Lost Router

if your landline phone is broken then use your mobile and call 03301234150 assuming you are currently a BT Broadband customer



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Message 6 of 13

Re: Lost Router

It's the smart hub 2 and I have the full fibre 900 package, I have no phoneline.

I haven't received the hub.

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Message 7 of 13

Re: Lost Router

Let's start again.

Have you 'lost' a router or have you started a new contract and haven't received the home hub sent by BT?

You stated your phone was broken originally

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Message 8 of 13

Re: Lost Router

As none of us here are clairvoyant, why don't you give the whole story rather snippets?

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Message 9 of 13

Re: Lost Router

I haven't received it.

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Message 10 of 13

Re: Lost Router

Then call the number @imjolly  posted in message 5