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Mini hub - reached monthly spend limit

Hi all

I’ve reported a fault today and been called back by a BT staff member.  

he’s booked a manual appointment for an engineer visit and also turned my mini hub on.  When trying to connect I get an error that says “you’ve reached the monthly spend limit”.

 

I’ve never had to use the hub before but have had it for a while now. Any ideas how to get this sorted as I need the internet to work from home?

thanks in advance