Neighbour 5 metres away has Full Fibre, we don't.

[Gary_C]

Do you and your neighbour share the same chamber ?

Would be interesting to lift the cover and see if you can find the other end of your blue rope. 

Where all the houses built at the same time ? 

[HarrySa]

These are the questions I would like the answer to, but getting any information beyond "there are no plans for FTTP in your area"  is all the blood I can get from the stone that is OpenReach. I've made multiple attempts using the "My Neighbours have Fibre" option on their form and mentioned my duct being roped. Each time it was the same response, even after waiting a couple weeks for a "specialist" to reply. My last attempt was asking for why I couldn't get it, not even if I could.

It's news to me that being roped meant the FTTP Install Process should have been updated and a shame it hasn't been. My next best guess is we're on a different ground access than our neighbour was. Seems unlikely, but would explain why we're next to a small group also missing FTTP (added an updated photo in another reply below).

Guess my only hope is to reach out again and aim a little higher than support form.

[HarrySa]

Not planning to lift the covers but I've updated my map with nearby covers and a photo showing proximity to cover/FTTP house.

All houses were built in 2000

LARGE BLUE DOTS = BT COVERS

[iniltous]

The image of the duct mouth at your house wall is missing some Openreach ‘covers’ that normally protect the cable until it enters through the house wall ( a BT connector bend 4a ,BT  capping 25 and BT cover 101a ) they also provide a neat finished look , if these were always missing ( rather than removed when the duct was roped ) and the duct mouth was covered with garden material ( soil, grass etc ) the survey may have indicated not that the duct wasn’t verified,but didn’t exist ,  but then the survey for the neighbour states UG duct not verified, and they got service ,  so in itself shouldn’t  omit your house from the build.

Often in locations such as this , there is a single duct leaving the joint box , ( rather than an individual duct to each property ) the duct effectively runs to a ‘duct tee’ where one ‘leg’ of the tee goes to the first house , and the second leg runs to another house , or another duct tee , if a duct tee were damaged and a new cable couldn’t be run through it,  it likely would be located in someone else’s ‘land ‘ and excavation would be needed in that other persons land to repair/replace it requiring that person’s permission ( which wouldn’t necessarily be granted)  , however the fact that your duct is roped suggests that the duct to your house  is serviceable….

The access road is to your property and neighbours is block paved , it’s probably not adopted by the council ( they wouldn’t necessarily want to take responsibility for this type of surface, and OR wouldn’t have automatic rights to excavate in it , as they would with the conventional footpath the jointbox is located , perhaps this has some bearing on you not being able to order , the route to your home effectively running through private property.

It does really seem to me ( on the face of it ) you should be able to order FTTP and it’s only going to be a data error , or some ‘record’ that is missing or inaccurate that is stopping your address showing as being ready for service , but as you have found , it’s not easy to speak to anyone in OR ‘planning’ about it.

As already stated, I would try the executive level complaint route ( an email to the CEO can start this particular ball rolling ) , you likely would get a phone call from them , and they have the option to speak to OR planning to get a full explanation and pass that information onto you 

You have already indicated that you won’t be peeking inside that jointbox ( looking for the other end of that blue rope and if a CBT exists  ) if you could get an OR visit to do just this it would provide confirmation one way or the other.

[Gary_C]

The covers are quite light 🙂

[HarrySa]

That CEO email is my next approach. Currently have managed to get OpenReachHelp on Twitter to open up a reference coded support ticket, was given the form link at first but explained I've done that twice and specific issue. Given what info I've gained here, so thank you.

We do actually have some covering (photos below), the cable runs from the duct to beneath our paving and then comes up in a cover (surrounded by my own mess of ethernet cables).

I'm really hoping the rope already being passed through our duct will mean they are able to pass cable through without excavation which I assume they wouldn't do. There are several of these brick pathways to multiple houses and they've received FTTP so hopeful it's not an issue.

I used to do surveying with a touch of utils and we were never allowed to lift the BT lids, so think it's drilled into me 😅 May have a peek tomorrow (especially if this Twitter attempt goes nowhere) and grab a photo to share here as I surely won't know what I'm looking for.

BT Housing (grey) - beige housing and cables my ownBT/OpenReach cable going from ducting with blue rope to beneath patioAll visible cable run

[HarrySa]

No luck through OpenReach on Twitter but, either get the clipboard out and petition the neighbourhood and pray, or hope for some other line of contact to work.

"Thanks Harry, sorry to see this has happened there, I can see on our network maps there is full fibre in the area but it does miss quite a few property's up and down the road, I don't have any details for any reasons this would have been done in this way, I also can't see any proposed fibre showing on the maps at this time. Our fibre enquiry team would be able to look deeper into this, but it might be worth registering interest on this page - opnr.ch/CFP - if your neighbours also do this it might help push things along. Sorry i don't have better news for you."

[justtesting]

I know this is an old post but i'm in the exact same spot and just wondering if you managed to get this resolved?

[Jenson675]

Hello despite sending photos of the ducting that BT run their phone lines in, I was told that I didn’t have the required ducting in my street and that they needed to put poles up to connect us, and that would cost the street in the region of 20k !!!  Despite having their fibre to cabinet delivered through their cables through ducting. 

Despite Openreach engineers confirming physically that we had ducting we were told no we didn’t because it wasn’t showing on their records !!!  All it needed was a pull through of the new cable..

so the solution!! Well a company called Youfibre came along and installed 1gb fibre cables through the Openreach ducting that we didn’t have and provide a great service.  Openreach total pants.  Even now we can’t get Ultrafast from BT and other companies like Sky, EE that use their cables because it can’t be connected as we don’t  have ducting……which we very clearly do !!  The fastest speed I can get from them 42mb Youfibre 1gb !!

Openreach is so poor.   

[justtesting]

Thanks for replying! Ah thats pants

Sounds like a nightmare dealing with these large companies who follow what the computer says rather than using their initiative and looking at the actual information

I've just spoken to BT who are installing cables in my road, by the sounds of it hoping the whole estate will be done so hoping i dont have a database error or another issue like yourself