New Customer

[Dazza1]

Had Full Fibre installed today 

When should I be able to manage my account still says I have no products 

Would like to turn web Protect off and I don’t know my BT email address 

Plus I need to claim my XBox pass as well

[JohnC2]

HI @Dazza1, welcome to BT and thanks for posting. It sounds like your order hasn't fully closed off on the system yet. It should close overnight as you're now connected. Try again tomorrow and let us know how you get on.

Cheers

John

[imjolly]

You need to setup your BTID 

BT no longer provide emaill capabilities to new customer so you need to use an existing address or set up a new address say gmail

[Dazza1]

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@JohnC2wrote:

HI @Dazza1, welcome to BT and thanks for posting. It sounds like your order hasn't fully closed off on the system yet. It should close overnight as you're now connected. Try again tomorrow and let us know how you get on.

Cheers

John

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Hi John it’s still not been closed off

Still says You’ve ordered something from us 

ty

[DanielS · Accepted solution]

Hi @Dazza1,

I am sorry that it hasn't closed off yet.

We can take a look into it for you to see what's causing it to stay open.

I will send you a private message so you can reply back to my team.

Thanks
DanielS