New 'EE' branded Hybrid Connect device takes a while to connect?

[nickymoo]

Good evening.

While regrading my BT FTTP 900 to BT FTTP 500, the agent I spoke to cancelled my Hybrid Connect and re-ordered it.

I previously had the BT branded Hybrid Connect device, but had to post that back and have been sent an EE branded one (which is also a different shape).

I set it all up yesterday and although the setup instructions were different for the EE branded Hybrid Connect with my BT Smart Hub 2, it all seems to be working.

Today, just to make sure it was all working, I turned off my ONT (the little thing that the fibre 'wire' goes in before it goes via a looong ethernet cable to my Smart Hub 2.

The Hybrid Connect device took a good four minutes to kick in whereas when I had the BT branded device, this happened very quickly. Everything seemed to work though (I got about 35mb down and 2mb up on the EE service) and after ten minutes I turned the ONT back on. It took a good 30+ minutes for the Smart Hub 2 to switch back to the fibre connection after everything was restored but was otherwise seamless apart from the delay at the start.

Am I just mis-remembering the speed of the SH2 failing over to the 4G connection when I had FPPC a couple of years ago - because I thought it happened within a few seconds back in the day? Or is this a characteristic of the new EE branded Hybrid Connect device? I assume they're the same inside, just the EE-branded one is distinctly ugler?

[Peter_W]

Good morning @nickymoo, welcome back to the BT Community forums!

I've had a check over what we recommend with the EE branded Smart Hybrid connect, and on our help pages we advise it can take 2-3 minutes for this to detect the loss of broadband connection and switch to the mobile connection. 

When you had experienced this in the past, was it through you turning off the ONT completely, or was this in the instance of an actual outage?
Peter

[nickymoo]

It was from an actual outage before.

Mind you, that was when I was on DSL, and the Hybrid Connect device was wired into the Smart Hub 2 in those days too.

These days I'm on FTTP and I have the Hybrid Connect device upstairs where it gets better signal.

I've just checked again it appears to have spent an hour in the very early morning last month so I guess it works. I just remember it kicking in almost instantly before.

But it works. Ignore me 🙂