Good evening.
While regrading my BT FTTP 900 to BT FTTP 500, the agent I spoke to cancelled my Hybrid Connect and re-ordered it.
I previously had the BT branded Hybrid Connect device, but had to post that back and have been sent an EE branded one (which is also a different shape).
I set it all up yesterday and although the setup instructions were different for the EE branded Hybrid Connect with my BT Smart Hub 2, it all seems to be working.
Today, just to make sure it was all working, I turned off my ONT (the little thing that the fibre 'wire' goes in before it goes via a looong ethernet cable to my Smart Hub 2.
The Hybrid Connect device took a good four minutes to kick in whereas when I had the BT branded device, this happened very quickly. Everything seemed to work though (I got about 35mb down and 2mb up on the EE service) and after ten minutes I turned the ONT back on. It took a good 30+ minutes for the Smart Hub 2 to switch back to the fibre connection after everything was restored but was otherwise seamless apart from the delay at the start.
Am I just mis-remembering the speed of the SH2 failing over to the 4G connection when I had FPPC a couple of years ago - because I thought it happened within a few seconds back in the day? Or is this a characteristic of the new EE branded Hybrid Connect device? I assume they're the same inside, just the EE-branded one is distinctly ugler?
