Newbuilds and fed from a pole is not the normal method of provision, so I’m guessing this is a very small development or a vacant plot within an established area (although that also begs a question why bother with plot numbers and the developer stating that Openreach ‘fibre’ is available or is an underground service development and the existing of a near by pole with FTTP is just coincidental and was never intended for the new build property or properties .
How many units are on the development and is the developer a mainstream developer or a ‘one man band’ type developer ?
As far as help , there is no indication you are looking to use BT as your provider, Openreach and BT are not interchangeable terms , so thus would only ever concern BT if your order was with BT.
ORDI is possibly required but this is for your provider to approach Openreach about , but is more common when there is a difference in the OR records and Royal Mail records , if this is a new build so an address that didn’t previously exist, it’s not likely to be an ORDI issue…it’s the developer you need to be discussing this with first , have they formally registered the address with all the appropriate authorities ?
