You probably need to speak to the developer’s representative , with Openreach ‘newsites’ FTTP , before the keys are handed over to the purchaser , the developer should let the OR field based coordinator( FBC) know that the plot is ready to be ‘called off’ , this is usually at least a week , often longer before the purchaser is due to move in , so the installation can be completed ready for when they move in , the developer should have already let OR know the build programme, ( the order the buildings will be completed ) so the appropriate network can be built in advance, some of the network build is also dependent on the developers ground workers , building jointboxes and installing ducts on behalf of Openreach ( jobs the developer is paid by OR to do ) , if the ducts and boxes don’t exist in the proposed footpath ( it doesn’t have to be a finished path ) then the necessary optical cables your house needs to be connected to , cannot be installed.
Often , if the FTTP service isn’t ready when the purchaser moves in , it’s because the developer has made a plot ready for sale without notifying OR in advance, or they have released a plot that wasn’t originally due to be released for weeks or even months , ( basically they sell a plot , so ignore the build schedule they told OR they were going to follow ) , so there is no time for OR to get the network available outside that plot.
Any plots like this , do cause an alert within OR ( house occupied but no service available ) so chances are OR already know this house is occupied, and they do expedite the installation, but if things the builder needs to do in advance (in the roads/footpaths) haven’t been done , then unfortunately it may not be as quick to resolve as you would want .
If it’s not as complicated as this , and basically all than needs to be done is a standard install ( all the network elements are in place , it’s just OR haven’t got around to it ) again get the developer to call the Openreach FBC and the FBC can make sure it’s attended to.
