Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 2

New installation

Hi, I'm new to BT and awaiting installation. During the registration/purchase process, I selected an option for self-installation without an engineer but I see that I have to be at home for the serviceman and I can't get any information if is this necessary. The previous tenant had BT broadband. Can I set up everything by myself or do I have to wait for two more weeks for the date to start when the engineer is booked?

0 Ratings
Message 2 of 2

Re: New installation

if you are getting FTTC - fibre to street cab and copper to home using existing phone socket then it will be self install but will not be active until presumably the date of supposed engineer visit.  however if you are getting FTTP - fibre to your home then you need engineer visit to install the fibre connection

If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.